What do I do if I receive a defective or damaged product from your online shop?Updated 9 months ago

If you receive a defective or damaged product, we are more than happy to offer a replacement. Please complete the returns process via your account and return the product in its original packaging with proof of purchase within 30 days. 

How to Submit a Return

To make a return, simply follow these steps:

1. Sign into your Customer Profile: Log in to your account on our website.
2. Go to 'Orders': Navigate to the 'Orders' section in your account.
3. Select the Relevant Order: Find and click the order number that includes the item(s) you wish to return.
4. Initiate the Return: On the top right-hand of the screen, you'll see a 'Returns' button. Click on it to open the return process.
5. Select Item(s) to Return: Choose the item(s) you want to return from the list.

Follow these steps, and your return request will be submitted for review. We will notify you once it has been processed. You will then receive instructions with a shipping label so you can return the faulty item to us. Your replacement will be sent out as soon as we receive the returned item. If you need any further assistance, please don't hesitate to contact us. We are here to ensure your satisfaction with our products.